MOBILE STRATEGIES, MANAGED SERVICES, TRAINING

  • Centralized View of Mobility

    • Device inventory, wireless carrier data, end-user info
  • Individual Portal Setup for Employees
  • Role-Based End-User Access
  • Printable Wireless Expense Management Reports

    • Cost allocation, mobility expense visibility
  • Automated Approval Automations

    • Roaming & hardware
  • Printable Report Access

    • Access to various automated reports to help accounting, management, and end-users gain visibility
  • Basic Service features included

    • Ensure Clients are provided with first Bill reviews
  • Management Portal included

    • Ensure Clients are provided with automated access with a touch of a button.
  • Help Desk & Procurement

    • 7am–7pm MST Mon–Fri toll-free, email, or web chat
    • 7pm-7am MST Mon–Fri & Sat/Sun on call basis
  • Centralized View of Mobility

    • Device inventory, wireless carrier data, end-user info
  • Implementation of Software & Training
  • Report & Email Branding
  • Wireless Expense Management

    • Cost allocation, mobility expense visibility
  • Automated Approval Automations

    • Roaming & hardware
  • Carrier Integration
  • Reporting

    • Access to various reports to help accounting, management, and end-users gain visibility
  • Bill Management

    • Ensure users are on proper pricing
Prodigy Mobility Fully Managed Services For Cell Phones

Features Included in Prodigy Mobility Services:

  • Basic Deployment

    • 2 Hours included for every 10 users. Please follow deployment instructions.
  • Port Over Assistance

    • Co-ordinate with client to transfer all devices without loss of service.
  • Cross Country Shipping

    • Complimentary Device shipping to anywhere in Canada.
  • First Bill Review

    • Review to ensure there are no errors with plans or Billing.
  • Partner Retail Locations

    • Access to all Partner Retail Locations.
  • Defective Hardware

    • Ensure there are no client Device or Sim card issues
  • Hardware Upgrades

    • Upgrade all hardware and explain Hardware upgrade eligibility.
  • Feature Changes

    • Automatic monthly Feature add-ons- Long Distance and Plan Upgrades/Downgrades.
  • Basic FAQ

    • Courtesy help with, how-to questions, tips/directions on how to fix phone errors; or Assistance with Billing.

Client Self Serve Obligations:

  • Roaming Packages/ Flex Add-ons

    • Add Flex Packages or Manage own Roaming add-ons.
  • Monthly Bill Management

    • Ensure own user billing is accurate.
  • Unlocking

    • Call in for unlocking old or current device.
  • Carrier Call In’s

    • All phone calls into carrier or dealer channels

BUILDING MOBILE STRATEGY

At Prodigy Mobility solutions we are an unbiased resource in the wireless business.

We strive to make you the customer the biggest beneficiary of our in depth analysis.

We help you understand and pick a long-term wireless strategy best suited for your company.

We include mobile business solutions, intangible bonus features and other strategies that increase workforce productivity and simplify process.

We also analyse the plan you currently have and compare it to the in-market plans for the industry resulting in the best value for YOU the CUSTOMER.

MANAGED SERVICES

Are you tired of waiting on hold to deal with client services?

We have a solution for you. Try our managed services.

Since we are unbiased we support you the customer with billing issues against the wireless companies.

Our staff will manage your account on a month to month basis. We help when it comes to deployment to ensure a smooth seamless transition.

It is OUTSOURCED Wireless management, this can include monthly account management; monthly bill reviews and 5 or more hours of support time.

We free up your day, to do what you do best, which is conduct your business.

TRAINING COURSES

Prodigy Mobility offers a variety of training courses from basic 1 hour lunch and learns to mobile productivity applications.

We can put together specific solutions based on company needs and conduct staff training to ensure a simple transition.

Prodigy Mobility also conducts specific in-house application training upon request.

Prodigy Mobility Works with These Mobility Carriers