Services

MOBILE STRATEGIES, MANAGED SERVICES, TRAINING

Centralized View of Mobility
- Device inventory, wireless carrier data, end-user info
Individual Portal Setup for Employees
Role-Based End-User Access
Printable Wireless Expense Management Reports
- Cost allocation, mobility expense visibility
Automated Approval Automations
- Roaming & hardware
Printable Report Access
- Access to various automated reports to help accounting, management, and end-users gain visibility

Basic Service features included
- Ensure Clients are provided with first Bill reviews
Management Portal included
- Ensure Clients are provided with automated access with a touch of a button.
Help Desk & Procurement
- 7am–7pm MST Mon–Fri toll-free, email, or web chat
- 7pm-7am MST Mon–Fri & Sat/Sun on call basis
Centralized View of Mobility
- Device inventory, wireless carrier data, end-user info
Implementation of Software & Training
Report & Email Branding
Wireless Expense Management
- Cost allocation, mobility expense visibility
Automated Approval Automations
- Roaming & hardware
Carrier Integration
Reporting
- Access to various reports to help accounting, management, and end-users gain visibility
Bill Management
- Ensure users are on proper pricing

Basic Deployment
- 2 Hours included for every 10 users. Please follow deployment instructions.
Port Over Assistance
- Co-ordinate with client to transfer all devices without loss of service.
Cross Country Shipping
- Complimentary Device shipping to anywhere in Canada.
First Bill Review
- Review to ensure there are no errors with plans or Billing.
Partner Retail Locations
- Access to all Partner Retail Locations.
Defective Hardware
- Ensure there are no client Device or Sim card issues
Hardware Upgrades
- Upgrade all hardware and explain Hardware upgrade eligibility.
Feature Changes
- Automatic monthly Feature add-ons- Long Distance and Plan Upgrades/Downgrades.
Basic FAQ
- Courtesy help with, how-to questions, tips/directions on how to fix phone errors; or Assistance with Billing.

Roaming Packages/ Flex Add-ons
- Add Flex Packages or Manage own Roaming add-ons.
Monthly Bill Management
- Ensure own user billing is accurate.
Unlocking
- Call in for unlocking old or current device.
Carrier Call In’s
- All phone calls into carrier or dealer channels

At Prodigy Mobility solutions we are an unbiased resource in the wireless business.

We strive to make you the customer the biggest beneficiary of our in depth analysis.

We help you understand and pick a long-term wireless strategy best suited for your company.

We include mobile business solutions, intangible bonus features and other strategies that increase workforce productivity and simplify process.

We also analyse the plan you currently have and compare it to the in-market plans for the industry resulting in the best value for YOU the CUSTOMER.

Are you tired of waiting on hold to deal with client services?

We have a solution for you. Try our managed services.

Since we are unbiased we support you the customer with billing issues against the wireless companies.

Our staff will manage your account on a month to month basis. We help when it comes to deployment to ensure a smooth seamless transition.

It is OUTSOURCED Wireless management, this can include monthly account management; monthly bill reviews and 5 or more hours of support time.

We free up your day, to do what you do best, which is conduct your business.

Prodigy Mobility offers a variety of training courses from basic 1 hour lunch and learns to mobile productivity applications.

We can put together specific solutions based on company needs and conduct staff training to ensure a simple transition.

Prodigy Mobility also conducts specific in-house application training upon request.